FAQ

Are your fragrances authentic?
Yes, we only sell authentic products. We do not sell counterfeit or fake products.

What is a decant?
Decants are the authentic fragrances transferred into glass vials (perfume bottles). Decants are great for testing a fragrance before committing to a full bottle or travelling.  

What kind of bottles do your decants come in? 
We use glass vials with high quality atomisers.

How come my decant bottle isn’t full?
Our glass vials are capable of holding 3ml, 4ml, 10ml, and 16ml. As you can see, these don't perfectly line up with our offerings of 2ml, 4ml, 8ml, and 16ml respectively. Our 2ml and 8ml decants will look underfilled in comparison, but rest assured that you will receive the full amount of fragrance you have ordered as we use a calibrated syringe during our decanting process. 

Do you label your fragrance decants?
Yes, we label our fragrances accordingly.

What are Testers? 
These are authentic fragrances that generally come with a plain box and/or without a cap. Customers can enjoy significant savings by purchasing tester bottles instead of full retail presentation bottles. 

What are Partials? 
These are authentic fragrances that have been pre-owned and used. We will specify the amount of fragrance and condition of the bottle at the point of sale. 

What are Full Bottles? 
These are fragrances that are sealed in their original packaging and have not been used. This also applies to Tester bottles. 

Do you stock “X” fragrance?
We might not have a fragrance you’re looking for right now, but let us know what you’re looking for by sharing your request on the Contact Us page. We will let you know if we can access the fragrance for you and provide you with a quote.

How do private pre-orders work?
You can request a fragrance for yourself via the Contact Us page, and we will provide you a quote for your desired fragrance. If you accept our quote, we will hold a deposit from you to source your fragrance. Pre-orders will generally be cheaper than buying from our online store. This is a great way to enjoy even further savings on your fragrances. Pre-orders generally take 30 days to reach your door. Please note that any delays in our domestic and international shipping network are beyond our control and we will advise you accordingly. 

What happens if my pre-order doesn’t arrive?
If there’s any indication that your pre-order cannot be fulfilled, we will advise you with options or a full refund of your deposit.